Privacy Policy

Paupack Hills Golf Course ("Paupack Hills," "we," "us," or "our") operates the website golfpaupack.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, booking a tee time, joining our mailing list, or subscribing to our text messaging program, you agree to the practices described below.

1. Information We Collect

We collect information in three ways:

Information you give us directly. When you book a tee time, purchase a membership, sign up for our newsletter, opt in to text messages, contact us through a form, or create an account, you may provide your name, email address, phone number, mailing address, payment card information, handicap or golf preferences, and any message content you submit.

Information collected automatically. When you visit the Site, we automatically collect limited technical information including IP address, browser type, device type, pages viewed, referring URL, and timestamps. We use this to keep the Site secure and to understand how it is used.

Information from third-party services. When you book a tee time, pay for goods, or otherwise transact with us, our service providers (listed below in Section 6) may share confirmation details, transaction status, and customer records with us.

2. How We Use Your Information

We use the information we collect to:

• Process tee time reservations, memberships, pro shop orders, and event registrations
• Process payments and prevent fraud
• Send you booking confirmations, receipts, account notices, and other transactional messages
• Send marketing emails and text messages only if you have opted in
• Respond to your inquiries and provide customer support
• Operate, maintain, and improve the Site
• Comply with our legal obligations

We do not sell your personal information.

3. SMS / Text Messaging Program

If you opt in to receive text messages from Paupack Hills, the following applies:

Consent. You must affirmatively opt in to receive SMS messages from us — for example, by checking a clearly labeled opt-in box on our website, completing a paper form at the club, or texting a keyword to our number. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message types. We may send tee time confirmations and reminders, course condition alerts, weather-related closure notices, event announcements, membership updates, promotional offers, and pro shop news.

Frequency. Message frequency varies. You may receive up to several messages per week depending on the program you opt in to and the time of year.

Cost. Message and data rates may apply. Paupack Hills does not charge for the messages themselves, but your wireless carrier may charge you for sending or receiving texts according to your plan.

Opt out. You can cancel the SMS service at any time by replying STOP to any message we send you. After you send STOP, we will send you a confirmation message and you will not receive any further messages unless you opt in again.

Help. For help, reply HELP to any message, or contact us at the email address in Section 12.

Carriers. Carriers are not liable for delayed or undelivered messages. We support major U.S. carriers including AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, MetroPCS, and others.

Mobile information and third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subprocessors that support the messaging program (for example, our SMS platform provider) is permitted. All other categories of personal information are handled as described in Section 5 below; SMS opt-in data and consent records are specifically excluded from any sharing for marketing purposes.

4. Email Marketing

If you sign up for our mailing list, we will send you news, event invitations, promotions, and course updates. Every marketing email contains an unsubscribe link. You can unsubscribe at any time at no cost. Transactional emails (such as booking confirmations) are not marketing and may continue even after you unsubscribe from marketing.

5. How We Share Information

We share personal information only in these limited situations:

• Service providers. We share information with vendors that help us operate the business — payment processors, our tee sheet and POS system, our email platform, our SMS platform, our website host, and similar providers. These vendors are contractually limited to using your information only to provide services to us. A current list of categories is in Section 6.
• Legal compliance. We may disclose information when required by law, subpoena, or court order, or to protect the rights, property, or safety of Paupack Hills, our guests, or others.
• Business transfers. If Paupack Hills is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
• With your consent. We may share information for any other purpose disclosed to you and with your consent.

We do not sell personal information, and we do not share SMS opt-in or consent information with third parties for their marketing purposes.

6. Third-Party Service Providers

We rely on the following categories of service providers. Each has its own privacy practices, and we encourage you to review their policies:

• Tee sheet and golf POS: Lightspeed Golf
• E-commerce: Shopify
• Payment processing: Stripe
• Email marketing: MailerLite
• SMS messaging: Twilio
• Website hosting and infrastructure: Cloudflare

7. Cookies and Tracking

The Site uses a small number of cookies and similar technologies that are necessary for the Site to function (for example, to keep you logged in or to remember items in your cart). We do not use third-party advertising cookies or cross-site tracking. Where required by law, we will request your consent before placing non-essential cookies.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. Payment card data is processed directly by Stripe and we do not store full card numbers on our servers. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

You may:

• Update or correct your account information by contacting us
• Unsubscribe from marketing emails using the link in any email
• Stop SMS messages by replying STOP to any text
• Request a copy of the personal information we hold about you
• Request that we delete your personal information, subject to legal and recordkeeping requirements

Depending on where you live, you may have additional rights under state privacy laws (for example, California, Colorado, Connecticut, Virginia, or Utah). To exercise any of these rights, contact us using the information in Section 12.

10. Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Material changes will be announced on the Site. Your continued use of the Site after a change becomes effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Paupack Hills Golf Course
125 Country Club Rd.
Greentown, PA 18426
Email: contact@golfpaupack.com
Phone: (570) 776-8016
Website: https://golfpaupack.com